Crafting Excellence: Anchored Training's Prescription for Seamless Onboarding Training for a Medical Organization
From Front Desk Chaos to Organizational Unity - How Anchored Training Transformed a Medical Organization's Training Landscape
Client
A growing medical organization encompassing 17 departments across three locations.
Problem
The medical organization approached Anchored Training seeking assistance in establishing an internal training department. The root of the issue lay in the inconsistent and inadequate training of their front desk staff. The challenge was exacerbated by the organization's size, making it difficult to maintain uniformity in training while tailoring it to each department. High turnover rates were also attributed to the lack of consistent training and a sense of belonging within the organization.
Strategy
To empower the organization to independently manage training, Anchored Training initiated the Instructional Design Jumpstart. This foundational training equipped the internal team to collaborate effectively during the analysis, design, and development phases.
Outcome
Post-training, the organization prioritized addressing front desk training by establishing core modules applicable to all staff, with provisions for department-specific customization. Simultaneously, Anchored Training collaborated on integrating cultural norm education into their onboarding program. This involved creating engaging company videos and offering insights into the inner workings of the organization.
The Anchored Advantage
Anchored Training played a pivotal role in the creation of front desk training and a revamped orientation onboarding program. Through ongoing consulting, the organization expanded into a full-fledged university, complete with a learning management system. This evolution ensures continuous training development, fostering consistency as the organization scales. Anchored Training's support not only addressed immediate training needs but also laid the foundation for a sustainable and scalable training ecosystem.
Services
Consulting
Workshop for Learning & Development Team
Custom Design and Development (eLearning, video)